Frequently Asked Questions

Everything you need to know about your gear and orders.

How long does shipping take for sports equipment?

Standard shipping typically takes 3-5 business days. For oversized items like treadmills or weight benches, delivery may take 7-10 business days via our specialized freight partners.

What is your return policy on footwear and apparel?

We offer a 30-day return policy for all unworn footwear and apparel with original tags attached. Items must be in their original packaging to qualify for a full refund.

Are the products sold on Sportsmart authentic?

Yes, we are an authorized retailer for all brands listed on our site. Every product is sourced directly from the manufacturer to guarantee 100% authenticity and performance quality.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and the UK. Shipping rates and delivery timelines vary based on the destination country and package weight.

How can I track my order?

Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website. You can also track your status through your Sportsmart account dashboard.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.